SSO ID Deletion: Key Details
| Detail | Information |
|---|---|
| Where to delete | sso.rajasthan.gov.in, Edit Profile section |
| Option name | Deactivate Account |
| Verification | OTP on registered mobile number |
| Can it be reversed? | No, deletion is permanent |
| Cost | Free |
| Government employees with duplicate citizen ID | Use the merge option instead |
| Helpdesk for deletion problems | 0141-5153222, [email protected] |
When You Should Delete an SSO ID
Deletion fits one situation. You hold a duplicate citizen account that is empty, and you want to keep your identity clean on the portal.
An empty account means no submitted applications, no scheme records, no linked services, and no documents. If the duplicate holds nothing, closing it removes future confusion during exam forms and scheme applications.
When You Should NOT Delete an SSO ID
Do not delete an account that holds any application history, scheme benefits, or linked services. Those records close with the account, and no recovery option exists afterward.
Do not delete your only account just because you forgot the password or username. Both are recoverable in minutes. Recover the SSO ID with our forgot SSO ID guide, or reset the password from the login page. Creating fresh accounts after abandoning old ones is how people end up with the duplicate problem in the first place.
And if you are a government employee holding both a citizen ID and an employee ID, do not use plain deletion at all. The merge option transfers your citizen data into your employee account before closing the duplicate. Our SSO ID merge guide covers that process step by step.
Check the Account Before You Delete It
Spend five minutes on this checklist. It is your only safety net, because the portal offers no undo.
- Log in to the account you plan to delete.
- Open the dashboard and look at every active service icon.
- Check for submitted applications and their status.
- Open the documents section and confirm nothing important sits there.
- Note down the SSO ID username somewhere, for your records.
If anything valuable appears during this check, stop. Keep that account and delete the other one, or call the helpdesk for guidance before acting.
How to Delete Your SSO ID: Step by Step
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Step 1: Log In to the Account You Want to Close
Go to sso.rajasthan.gov.in and sign in with the SSO ID you plan to delete. Make sure you are inside the right account. Deleting the wrong one is the most painful mistake on this portal, and it cannot be reversed.
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Step 2: Open Edit Profile
Click the pencil icon at the top of your dashboard. The Edit Profile page opens with your account settings.
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Step 3: Click Deactivate Account
Find the Deactivate Account button and click it. A confirmation pop-up appears asking if you want to continue. Click Yes.
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Step 4: Verify With Your Mobile Number and OTP
Enter your registered mobile number. The portal sends a six digit OTP. Type it in to confirm your identity.
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Step 5: Complete the Deactivation
Follow the final confirmation on screen. The portal is built to offer a merge at this stage, so it may ask for a Government Employee SSO ID to transfer your data into. If you are a citizen with no employee account, you cannot complete a merge, and this is where the paths split.
If the portal lets you confirm plain deactivation, confirm it and the account closes. If it insists on a merge target you do not have, use the helpdesk route below to finish the removal.
Deleting Through the Helpdesk
Citizens who cannot complete the deletion on the portal can request it directly from the SSO team.
Call 0141-5153222 during working hours, or email [email protected] from your personal email. Share the SSO ID you want closed, explain that it is a duplicate citizen account, and attach a clear photo of your Aadhaar or Jan Aadhaar card as identity proof.
The helpdesk verifies your identity and processes the removal. Responses usually take a few working days, so send the request once and wait rather than emailing repeatedly.
What Happens After Deletion
The SSO ID stops working immediately after deactivation completes. Login attempts with it fail from that point.
Any data inside the closed account does not move anywhere. That is exactly why the checklist above matters, and why government employees should merge instead of delete. Your remaining account, if you have one, continues working normally and nothing in it changes.
Frequently Asked Questions
Can I recover an SSO ID after deleting it?
No. Deactivation is permanent. There is no restore option on the portal, which is why you must verify the account contents before closing it.
Is SSO ID deletion free?
Yes. The Deactivate Account option and the helpdesk route both cost nothing.
Can I delete my SSO ID without OTP?
Not on the portal. The deletion always verifies through OTP on the registered mobile number. If that number is closed, update it first through an e-Mitra centre, then delete. Our mobile number change guide explains that process.
Should I delete or merge my duplicate SSO ID?
Merge if you hold a Government Employee SSO ID, because merging preserves your data. Delete only when you are a citizen with an empty duplicate and nothing to preserve.
What if I deleted the wrong account by mistake?
Contact the helpdesk at 0141-5153222 immediately and explain the situation. Be prepared for the possibility that the account cannot come back, since deactivation is designed to be final.
Conclusion
Deleting an SSO ID takes five steps. Log in to the duplicate account, open Edit Profile, click Deactivate Account, verify the OTP, and confirm. When the portal asks for a merge target you do not have, the helpdesk at 0141-5153222 finishes the removal with your ID proof.
Run the content checklist before you touch anything, keep your main account details written down safely, and the duplicate problem stays solved for good.