Quick Facts About SSO ID Merge
| Detail | Information |
|---|---|
| Where to merge | sso.rajasthan.gov.in |
| Merge link on login page | "I have multiple SSOIDs" then "Click here to merge" |
| Supported merge type | Citizen ID into Government Employee ID |
| Time needed | About 5 minutes |
| Cost | Free |
| Can it be reversed? | No, the merge is permanent |
| Two citizen IDs (no govt ID)? | Contact the helpdesk at 0141-5153222 |
Why Do People End Up With Multiple SSO IDs?
This problem is very common in Rajasthan. Most duplicate accounts happen in one of three ways.
First, a person registers as a citizen for a scholarship or job application. Later, they join a government job and receive a new Government Employee SSO ID through SIPF. Now they hold two active accounts.
Second, someone forgets their old SSO ID and simply creates a new one instead of recovering it. Third, a family member or e-Mitra operator creates an account without checking if one already exists.
Why You Should Merge Instead of Keeping Both
Two active accounts cause real problems. Your application history splits across two dashboards. Scheme benefits linked to one ID do not show in the other. Data mismatches can delay scholarships, admit cards, and welfare payments.
Merging solves this. Your citizen account closes, and its linked data moves into your Government Employee account. From that day, you log in with one ID and see everything in one place.
Read This Before You Start
The merge process is permanent. Once your citizen account deactivates, you cannot recover it. So check these three things first.
- Confirm which account is your duplicate and which is your main account. Log in to both and note down the usernames.
- Write down all services, application numbers, and scheme records linked to the citizen account. This gives you a checklist to verify after the merge.
- Keep your registered mobile number active and nearby. The portal verifies the merge through OTP.
One more warning. You must start this process inside the account you want to close, not the one you want to keep. Starting it in the wrong account is the most serious mistake users make.
How to Merge SSO IDs: Step by Step
Follow these steps in order. Do not skip the login check in Step 2.
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Step 1: Open the Merge Link on the Portal
Go to sso.rajasthan.gov.in. On the login page, find the line "I have multiple SSOIDs" and click "Click here to merge". This link sits below the main login form.
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Step 2: Log In With the Duplicate Citizen Account
Sign in as a Citizen using the SSO ID you want to deactivate. Do not log in with your Government Employee ID here. You are entering the account that will close, not the one that stays.
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Step 3: Open Edit Profile
After login, click the pencil icon at the top of your dashboard. This opens the Edit Profile page with your account settings.
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Step 4: Click Deactivate Account
Scroll to the Deactivate Account button and click it. A confirmation pop-up appears. Click Yes to continue. This starts the deactivation and merge process.
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Step 5: Verify With Mobile Number and OTP
Enter your active mobile number. The portal sends a six digit OTP by SMS. Type the OTP to confirm your identity. After verification, the portal moves you to the merge page.
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Step 6: Enter Your Government Employee SSO ID
On the new page, enter your active Government Employee SSO ID. This tells the portal where to transfer your data.
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Step 7: Confirm the Merge
Review the details carefully. Confirm the merge. The portal deactivates your citizen account and links its data to your Government Employee ID. You receive a confirmation message on screen.
What Happens After the Merge
Your citizen SSO ID stops working immediately. From now on, use only your Government Employee ID to log in.
Your linked services, such as Jan Aadhaar and scholarship records, transfer to the main account. The merge usually reflects instantly. In some cases, linked services can take up to 24 hours to appear in the new dashboard. If something is missing after 24 hours, call the helpdesk with your old application numbers ready.
What If You Have Two Citizen IDs and No Government ID?
The portal's built-in merge only works from a citizen account into a Government Employee account. It does not merge two citizen accounts into each other.
If you hold two citizen IDs, you have two options. You can contact the SSO helpdesk at 0141-5153222 or email [email protected] and explain your case. Or you can keep the account with your important records and deactivate the empty duplicate through the same Deactivate Account button, without entering a merge target.
Before deactivating anything, confirm the duplicate holds no application history you need. Deactivation is permanent.
Merge or Delete: Which One Should You Choose?
People often confuse these two actions, but they solve different problems. Use this simple rule to decide.
Choose merge when you now work in a government job and hold both a citizen ID and a Government Employee ID. The merge keeps your history and moves it into your employee account. You lose nothing.
Choose plain deletion when you are a citizen with an empty duplicate account that holds no applications, no scheme records, and no linked services. Deleting the empty account cleans up your identity without touching your main ID.
Never delete an account that holds active applications or scheme benefits. If you are unsure what an account contains, log in and check the dashboard and the My Documents section first. When in doubt, call the helpdesk before you press anything permanent.
There is one more situation. Some users hold a citizen ID with important records but no government job. In that case, do nothing. Keep the single account active and recover its password if needed, instead of creating another duplicate.
Common Merge Problems and Fixes
The Merge Option Does Not Appear
The merge link shows only on the official login page. Make sure you opened sso.rajasthan.gov.in directly and not a lookalike site. Clear your browser cache or try a different browser if the link still does not load.
OTP Not Received
Check that the mobile number you entered matches the number registered with the account. Press Resend OTP after two minutes. Also check that your SIM has network signal and DND is not blocking service messages.
You Started the Merge in the Wrong Account
Stop immediately and do not enter the OTP. The merge does not complete without OTP confirmation. Close the page, log out, and start again from the correct duplicate account. If you already confirmed the merge by mistake, call the helpdesk at 0141-5153222 right away, but know that a completed merge cannot be reversed.
Frequently Asked Questions
Can I undo an SSO ID merge?
No. Once the merge completes, the citizen account closes permanently. That is why you must double check which account you logged into before confirming.
Will I lose my Jan Aadhaar or scholarship data?
No. The portal transfers linked services and records to your Government Employee ID during the merge. Still, note down your application numbers before you start, as a safety habit.
Is the SSO ID merge free?
Yes. The merge is a free feature on the official portal. Nobody should charge you for it. If an agent or shop asks for money, you can complete it yourself in five minutes.
How long does the merge take to reflect?
The merge itself is instant. All linked services normally appear in the main account right away, though some can take up to 24 hours.
Can I merge two Government Employee IDs?
No. The portal supports merging a citizen ID into a Government Employee ID only. For issues with employee accounts, contact your department DDO or the SSO helpdesk.
Conclusion
The SSO ID merge fixes the duplicate account problem for good. Log in to the citizen account you want to close, open Edit Profile, click Deactivate Account, verify with OTP, and enter your Government Employee ID. Your data transfers, and you manage everything from one login.
Take the two minutes to confirm your account details before you start, because the merge cannot be undone. If anything goes wrong, the helpdesk at 0141-5153222 handles merge cases directly.